Hong Kong’s Consumer Council seeks deals with Thailand, Malaysia to improve complaints handling for online shoppers

Customers who have been ripped off online could benefit from improved complaints handling following a move by Hong Kong’s Consumer Council to expand cross-border cooperation.The head of the watchdog is hoping to strike a deal with the Thai or Malaysian authorities in a bid to improve dispute resolution between customers and companies relating to overseas internet purchases.The plan would bring the number of jurisdictions collaborating with the city on customer disputes to at least five.Travel…

from South China Morning Post https://ift.tt/2Rc62jk
Kanis Leung Customers who have been ripped off online could benefit from improved complaints handling following a move by Hong Kong’s Consumer Council to expand cross-border cooperation.The head of the watchdog is hoping to strike a deal with the Thai or Malaysian authorities in a bid to improve dispute resolution between customers and companies relating to overseas internet purchases.The plan would bring the number of jurisdictions collaborating with the city on customer disputes to at least five.Travel… https://ift.tt/eA8V8J December 02, 2019 at 02:00AM